Position title
Receptionist
Description
The Receptionist serves as the first point of contact for guests, clients, and visitors, providing a warm and professional welcome. This role includes managing front desk operations, handling inquiries, and ensuring seamless communication within the organization. The ideal candidate is personable, organized, and thrives in a fast-paced environment.
Responsibilities
- Front Desk Operations:
- Greet and welcome visitors and clients with a friendly and professional demeanor.
- Answer and direct phone calls, take messages, and manage the switchboard.
- Maintain a clean and organized reception area.
- Guest and Client Support:
- Assist visitors with inquiries and provide information about the organization’s services.
- Handle guest check-ins, registrations, and appointment scheduling.
- Address complaints or issues promptly and escalate to the appropriate department if needed.
- Administrative Tasks:
- Manage incoming and outgoing mail, courier services, and deliveries.
- Maintain and update appointment schedules and calendars.
- Perform data entry, file management, and other clerical duties as assigned.
- Communication and Coordination:
- Act as a liaison between visitors and internal departments.
- Notify staff of guest arrivals and ensure smooth coordination.
- Assist with meeting room bookings and preparation as required.
- Security and Safety:
- Monitor visitor logbooks and ensure all guests follow security protocols.
- Provide directions and emergency information to visitors as necessary.
- Report any suspicious activity or safety concerns to management.
Qualifications
- High school diploma or equivalent (required); additional certifications in customer service or office management are a plus.
- Proven experience as a receptionist, front desk representative, or similar role.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and office equipment (phones, printers, etc.).
- Excellent verbal and written communication skills.
- Strong interpersonal skills with a welcoming and professional attitude.
- Ability to multitask, prioritize, and remain calm under pressure.
- Familiarity with appointment scheduling systems or CRM software is a plus.
Job Benefits
Benefits:
- Competitive salary.
- On-the-job training.
- Opportunities for career growth within the hospitality industry.
- Staff discounts and perks.
Employment Type
Full-time
Job Location
London
Base Salary
£10-£14 Per hour
Date posted
December 16, 2024
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